Returns & Refunds

Damaged or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us at support@ukclovapeptides.com within 7 days of delivery. Please include your order reference and clear photographs of the item, its label and the packaging. Once we have checked the details we will send a replacement or give you a full refund for that item, including the delivery charge.

Change of mind

Our products are temperature-sensitive research materials that are sealed for product integrity. For this reason we cannot accept returns of items that have been delivered in good condition and as ordered.

Cancelling an order

You can cancel an order at no cost until it has been dispatched. Contact us as soon as possible with your order reference. If payment has already been taken, we refund it in full.

Refunds

Approved refunds are made to the original payment method within 14 days of approval. Your bank or card provider may take a few more working days to show the refund.

Your statutory rights

This policy does not affect your statutory rights as a consumer in the United Kingdom.

Who to contact

Returns and refunds are handled by CLOVA. Email support@ukclovapeptides.com.